Rubbish Removal Westminster Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Westminster provides rubbish removal, waste collection, and related services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Rubbish Removal Westminster.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any rubbish removal, waste collection, clearance, loading, transportation, disposal, recycling, or related service provided by Rubbish Removal Westminster.
Customer, you, or your means the individual or business requesting or paying for the Service.
We, us, or our means Rubbish Removal Westminster.
Site means the address or location where the Service is to be carried out.
Waste means any items, materials, or substances that you ask us to remove, whether household, commercial, garden, or bulky waste, subject to these Terms and Conditions and applicable law.
2. Scope of Service
We provide on-demand and scheduled rubbish removal and waste collection services, including but not limited to household clearances, office and commercial clearances, garden waste removal, bulky item removal, and general non-hazardous waste collection.
The exact scope of the Service, including the type and estimated volume of Waste, collection date and time window, and any access requirements, will be agreed at the time of booking and confirmed by us. The Service does not include cleaning, repair work, dismantling of fixed structures, or removal of hazardous or prohibited items except where expressly agreed in writing in advance.
3. Booking Process
3.1 You may request a booking by telephone, email, or any booking form or system we make available. You must provide accurate information regarding the Site, access, parking, type of Waste, estimated quantity or volume, and any special requirements.
3.2 We may provide an initial estimate based on the information you supply. This estimate is not binding and may be subject to change following inspection of the Waste at the Site.
3.3 Your booking is only confirmed when we have accepted it and provided you with a confirmation, which may be given verbally, by email, or via a booking system. We reserve the right to refuse or cancel a booking at our reasonable discretion.
3.4 You must ensure that you, or a responsible adult authorised by you, are present at the Site at the agreed time to grant access, confirm the Waste to be removed, and approve any changes to the Service or price.
4. Access, Parking and Site Conditions
4.1 You are responsible for providing safe, reasonable, and lawful access to the Site and to the Waste that is to be removed. This includes ensuring that access routes are clear of obstructions and that the Waste is not located in unsafe or inaccessible areas.
4.2 Where parking charges, permits, or restrictions apply, you must inform us in advance and either provide a suitable parking arrangement or reimburse us for any fees, penalties, or additional costs reasonably incurred in connection with parking for the Service.
4.3 If we are unable to carry out the Service, or if the Service is materially delayed due to lack of access, unsafe conditions, inaccurate information, or failure to provide parking as agreed, we may charge a wasted visit fee or additional labour and waiting time charges.
5. Waste Types and Restrictions
5.1 We generally collect non-hazardous household and commercial Waste, including mixed general rubbish, furniture, appliances, garden cuttings, and similar items, subject to applicable regulations and site assessment.
5.2 We do not normally collect hazardous, toxic, or specialised materials, including but not limited to asbestos, chemicals, solvents, oils, biological or medical waste, radioactive materials, gas bottles, or pressurised containers, unless expressly agreed with you in advance and in compliance with all regulatory requirements.
5.3 We reserve the right to refuse to remove any item or Waste that we reasonably believe is hazardous, illegal, incorrectly described, excessively heavy, structurally unsafe, or beyond the scope of what was agreed at the time of booking.
5.4 You warrant that all Waste presented for collection is your property or that you have full authority from the property owner or lawful possessor to dispose of it. You agree to indemnify us against all claims and costs arising from any breach of this warranty.
6. Pricing and Estimates
6.1 Our pricing is generally based on one or more of the following: volume of Waste collected, weight, type of Waste, labour time required, access conditions, and any additional costs such as congestion, parking, or disposal charges.
6.2 Any price indication given before we see the Waste is an estimate only. The final price will be confirmed on site once our team has inspected the Waste and assessed the actual volume, weight, and difficulty of removal.
6.3 If the actual Waste or conditions differ from what was described at the time of booking, we may revise the price or decline to proceed. If we propose a revised price, you will have the option to accept the revised price or cancel the Service on site. If you cancel at that stage, we may apply a call-out or wasted visit charge to cover our reasonable costs.
7. Payments and Invoicing
7.1 Payment is due on completion of the Service on site, unless we have agreed alternative payment terms with you in writing before the Service date. For business customers, we may agree to issue an invoice with specified payment terms.
7.2 We accept various payment methods, which may include cash, card, bank transfer, or other methods as notified to you. We do not accept payment by cheque unless agreed in advance.
7.3 All prices quoted are exclusive of any applicable taxes or charges, which will be added where required by law.
7.4 If payment is not received by the due date, we reserve the right to charge interest at the statutory rate, suspend further services, and recover all reasonable costs of debt collection, including legal fees.
8. Cancellations and Rescheduling
8.1 You may cancel or reschedule a booking by contacting us as soon as possible and in any event within our stated notice periods.
8.2 If you cancel or reschedule more than 24 hours before the agreed Service time, no cancellation fee will normally be charged. Where we have incurred specific costs for your booking, we may charge a reasonable fee to cover those costs.
8.3 If you cancel or reschedule within 24 hours of the agreed Service time, or if we attend the Site and are unable to complete the Service due to your act or omission, we reserve the right to charge a cancellation or wasted visit fee reflecting our reasonable costs and lost opportunity.
8.4 We will use reasonable efforts to keep to agreed dates and time windows, but these are estimates only and may be affected by traffic, weather, operational issues, or unforeseen circumstances. If we need to reschedule, we will contact you as soon as reasonably practicable to arrange an alternative time. We will not be liable for any loss or expense arising from such rescheduling, provided we act reasonably.
9. Customer Obligations
9.1 You must ensure that all Waste intended for removal is clearly identified and, where practical, separated from items that are to be retained.
9.2 You must not ask us to remove any item that is not Waste or that you do not have authority to dispose of. We accept no responsibility for the removal of any item mistakenly requested by you to be disposed of.
9.3 You agree to provide all information reasonably requested by us for the safe and lawful performance of the Service and to follow any instructions given by our team while they are on site.
10. Liability and Limitations
10.1 We will perform the Service with reasonable care and skill. Our liability to you for any loss or damage arising out of or in connection with the Service shall be limited as set out in this section.
10.2 We will not be liable for pre-existing damage to property, fixtures, fittings, or items at the Site, or for fair wear and tear. You should notify our team on arrival of any areas of particular concern or fragility.
10.3 Where we move items at your request or as reasonably necessary to access the Waste, we will take reasonable care, but we will not be liable for damage to items of unusual, special, or sentimental value, or to items that are unstable, poorly constructed, or already in a state of disrepair.
10.4 Our total liability for any claim arising from a single Service, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by you for that Service, except where such limitation is not permitted by law.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11. Waste Handling and Environmental Compliance
11.1 We are committed to handling and disposing of Waste in compliance with applicable waste management, environmental, and duty of care regulations in the United Kingdom.
11.2 Once Waste has been collected and paid for, title and responsibility for that Waste will pass to us. We may sort, recycle, reuse, or dispose of the Waste at licensed facilities in accordance with regulatory requirements.
11.3 We may, where appropriate, separate materials for recycling or reuse. However, we do not guarantee that any particular proportion of Waste will be recycled or reused.
11.4 If we reasonably believe that any Waste you present for collection is in breach of applicable laws or regulations, or that it has been improperly stored or classified, we may refuse to remove it, require you to take corrective action, or report the matter to the relevant authorities where required.
12. Insurance
12.1 We maintain public liability insurance and, where applicable, employer liability insurance at levels appropriate for our operations.
12.2 You are responsible for ensuring that your own property and contents are adequately insured and for notifying your insurer where required when clearance or removal work is to be carried out at the Site.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of the Service, you should raise the matter with our team on site where possible, or contact us promptly after the Service so that we can investigate.
13.2 We will use reasonable efforts to consider and respond to complaints in a fair and timely manner. You agree to give us a reasonable opportunity to investigate and, where appropriate, to remedy any issue.
13.3 If a dispute arises that cannot be resolved directly between us, both parties agree to consider informal dispute resolution methods before commencing any formal legal proceedings.
14. Data Protection and Privacy
14.1 We may collect and process personal data about you in connection with handling enquiries, arranging bookings, delivering the Service, and managing payments and accounts.
14.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure.
14.3 We may use your contact details to communicate with you about bookings, updates, invoices, and, where permitted, relevant offers or information about our services. You may opt out of non-essential communications at any time.
15. Changes to These Terms
15.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or our services.
15.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed. You are advised to review these Terms and Conditions before each new booking.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, subject to any rights you may have as a consumer to bring proceedings in your local court where applicable law permits.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed amended to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such amendment is not possible, deleted.
17.2 Any such finding shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written confirmation of your booking and any express variations agreed in writing, constitute the entire agreement between you and Rubbish Removal Westminster in relation to the Service.
18.2 You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions and that no change to these Terms and Conditions will be valid unless agreed by us in writing.
